There are absolutely NO EXCHANGES OR REFUNDS on Apparel and Digital Download items. Apparel and other physical merchandise are shipped in a pre-sealed polybag in pristine condition.
INTERNATIONAL & DOMESTIC orders are shipped (9) days after an order has been received. If your package is damaged or misplaced en route to you, please file a claim with the postal service. Packages that are shipped are no longer the care of Balance Project fulfillment services, and is now the responsibility of the Carrier.
If you have any questions please email email@example.com